| What is the Sony CompactFlash card Image Recovery Service? |
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| The CompactFlash card Image Recovery Service is a service where we temporarily keep the CompactFlash cards of our customers
while trying to recover unreadable or unintentionally deleted data on the cards. The service is intended for customers who purchased the Sony
CompactFlash card 133x (NCFC) and 300x (NCFD) series. |
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| Supported models |
| Sony CF card 133x (NCFC) series |
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| NCFC4G(4GB) |
NCFC2G(2GB) |
| Sony CF card 300x (NCFD) series |
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| NCFD2G(2GB) |
NCFD4G(4GB) |
NCFD8G(8GB) |
| Supported files |
| Still and motion images captured by digital cameras and the like. |
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Notes
- The service is intended for the Sony CompactFlash card 133x (NCFC) and 300x (NCFD) series.
The Sony CompactFlash card 66x (NCFB) series and CompactFlash cards made by manufacturers other than Sony are not supported.
- The service does not guarantee the recovery of all files.
It should be understood in advance that file recovery may not be available depending on the storage condition of the file.
- Music, video, and other data that require copyright protection are not supported.
- Cards in which high-value data are stored are not supported.
We cannot assume responsibility or provide the service for cards storing such data.
- Cards in which sensitive data are stored, including credit card/bank account numbers and other important personal information,
are not supported.
We cannot assume responsibility or provide the service for cards storing such data.
- In the event of a malfunction or damage to the conpactFlash cards, please refer to the contact on your warranty card according
your country.
- We do not provide analysis services, such as tracking the cause of the CompactFlash card data corruption.
- After the data is restored, we will return the CompactFlash card to the customer with a CD-R or DVD-R containing the restored data.
- If the data cannot be restored, we will check that the card is fault-free and return the CompactFlash card as received.
- The CompactFlash card Image Recovery Service is different from the memory stick image recovery service. For information on the memory stick
image recovery service, click here.
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| Sony CompactFlash card image recovery flow |
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Filling out an application form |
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Download the application form for the CompactFlash card Image Recovery Service from this Web site, fill in the necessary information,
and return the form with the CompactFlash card that requires recovery of the image.
* If printing the application form on a printer is not available, click here.
Download the application form for the Sony CompactFlash card Image Recovery Service
English version |
French version |
Spanish version |
German version
* Agree with the note prior to applying for the service.
* Do not enclose memory cards or products (devices) other than the Sony CompactFlash card.
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Sending in the CompactFlash card and application form |
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Send the application form and CompactFlash card to the address below.
Note: Contacts are only availlable by phone, fax or mail.
Customer Service Department
ALERT TECHNIK
Clos des Bellevues – Bât B
Avenue du Gros Chêne
95610 ERAGNY
France
Phone: +33 1 34 30 76 40
Fax: +33 1 34 64 45 38
* We cannot assume responsibility for accidents that may occur during transit of the CompactFlash card and application form. We recommend
using insured mail.
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Receipt of the application form and starting image recovery |
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After the application form and CompactFlash card are received, we will start the image recovery.
After checking the application form for image recovery and the CompactFlash card received from the customer, we will start image
recovery of the CompactFlash card.
The period of time after the application form is received to completion of the recovery is usually about one (1) week. Please note
that it may take longer than the usual waiting period depending on the work required.
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Returning the CompactFlash card |
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We will return the CompactFlash card to the customer according to the following procedures:
When the data is restored, we will return the CompactFlash card to the customer with a CD-R or DVD-R containing the restored data.
We will return the CF card as received. If the data cannot be restored, we will check that the card is fault-free and return the
CompactFlash card as received.
* We may contact you when necessary concerning issues related to the product or service.
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| Printing the application form when a printer is unavailable. |
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When printing the application form and a printer is unavailable, provide the information requested below and send the information along
with the CompactFlash card.
- Address
- Name
- Telephone number
- E-mail address (other than cell phone addresses)
- Model and capacity (2 GB or 4 GB) of the Sony CompactFlash card 133x (NCFC) series
- Describe the situation at the time the data was lost in as much detail as possible, including the device used (manufacturer and model)
and operations performed.
- Describe the type of data in as much detail as possible (still/motion image, format, etc.)
- Specify CD-R or DVD-R as the media for storing recovered images.
* Storing recovered images on any media other than media specified by us is unavailable. - Remarks
- Provide the statement, "I have agreed with the note regarding the Sony CompactFlash card Image Recovery Service" with your signature.
* An application form without your signature will not be accepted.
* Agree to the note on the service prior to applying for the service.
* Do not enclose memory cards or products (devices) other than the Sony CompactFlash card.
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Frequently Asked Questions |
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FAQs on the Sony CompactFlash card Image Recovery Service
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United Kingdom
